Privacy Policy — hoki777

1. Introduction

hoki777 ("we", "us", "our", "the Platform") is committed to protecting the personal data of every individual who accesses, registers with, or interacts with our online casino and sports betting platform at hoki777.cam ("the Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, processing, storage, disclosure, and deletion of personal information relating to you as a registered user or visitor ("you", "the User", "the Data Subject").

This Policy is written in accordance with internationally recognised data protection principles, including principles analogous to those set out in the General Data Protection Regulation (GDPR) and Malaysia's Personal Data Protection Act 2010 (PDPA). Where local Malaysian data protection laws apply to our processing of your information, we comply with those requirements in addition to the standards described herein.

By accessing the Platform, creating an account, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices it describes. If you do not agree with this Policy, you must not use the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or indirectly — including name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data — including collection, recording, storage, use, transmission, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, hoki777 is the Data Controller in respect of data collected through the Platform.
• "Data Processor" means any third-party entity that processes Personal Data on behalf of and under the instruction of hoki777.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for one or more specified purposes.
• "KYC" (Know Your Customer) means the identity verification process required of all Users in connection with anti-money-laundering and fraud-prevention obligations.
• "Sensitive Data" means a subcategory of Personal Data warranting heightened protection — including government-issued ID numbers, financial records, and payment instrument details.

3. Data We Collect

hoki777 collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we may collect are set out in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or health information, except where strictly required by applicable law (for example, in the context of responsible gambling self-exclusion records where relevant medical or welfare information is voluntarily disclosed by the User).

4. How Data Is Collected

hoki777 collects Personal Data through the following channels:

4.1 Directly from You

• When you register an account on the Platform, including via mobile registration flows.
• When you complete the KYC (identity verification) process by uploading identity documents.
• When you make a deposit or withdrawal using any supported Malaysian payment method — including Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, DuitNow, or USDT TRC20.
• When you contact our customer support team via live chat, email, or any other support channel.
• When you voluntarily provide information in connection with promotions, surveys, or feedback requests.

4.2 Automatically Through Technology

• Through cookies, session tokens, and similar tracking technologies when you browse or interact with the Platform.
• Through server logs that record IP addresses, access times, page requests, and referring URLs.
• Through device fingerprinting technologies used for fraud detection and account security purposes.

4.3 From Third-Party Sources

• From payment processors and e-wallet providers (such as Touch 'n Go eWallet and Boost) in connection with transaction verification.
• From identity verification service providers engaged to support our KYC compliance obligations.
• From publicly available sources or regulatory databases where required by applicable law (for example, sanctions screening).

5. Legal Basis for Processing

hoki777 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations to you under the Terms & Conditions — including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing is required to comply with applicable legal requirements — including KYC obligations, anti-money-laundering (AML) regulations, and responsible gambling mandates (including enforcement of the 21+ age restriction).
• Legitimate Interests: Processing is necessary for our legitimate business interests — including fraud prevention, platform security, analytics, and service improvement — where those interests are not overridden by your fundamental rights.
• Consent: For processing activities that are not strictly necessary (such as direct marketing communications), we rely on your freely given and informed consent, which you may withdraw at any time.

6. How We Use Your Data

hoki777 uses the Personal Data we collect for the following specific purposes:

1. Account Management: Creating, maintaining, securing, and administering your registered account on the Platform.
2. Age Verification & KYC Compliance: Verifying that all users meet the 21+ minimum age requirement and confirming identity in accordance with our AML obligations.
3. Payment Processing: Facilitating deposits via Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX, and USDT TRC20; processing withdrawal requests to your designated payout method.
4. Customer Support: Responding to enquiries, resolving disputes, and managing complaint escalation via our 24/7 live chat and email support channels.
5. Security & Fraud Prevention: Detecting and investigating suspicious activity, preventing unauthorised access, and protecting the integrity of the Platform.
6. Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling behaviour; administering deposit limits, cooling-off periods, and self-exclusion arrangements.
7. Platform Improvement: Analysing usage data and technical performance metrics to improve the functionality, stability, and user experience of the Platform.
8. Legal Compliance: Meeting record-keeping, reporting, and disclosure obligations imposed by applicable law and regulation.
9. Marketing Communications: Sending promotional messages about bonuses, offers, and new Platform features — only where you have provided consent and have not subsequently opted out.

7. Data Sharing & Disclosure

hoki777 does not sell your Personal Data. We may share your data with carefully selected third parties only in the following circumstances and only to the extent strictly necessary:

7.1 Service Providers and Data Processors

We engage trusted third-party service providers who process Personal Data on our behalf and under our instruction — including payment processors (such as those facilitating Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, and DuitNow transactions), identity verification providers, cloud hosting providers, analytics platforms, and customer support technology providers. All such providers are bound by contractual data processing agreements that require them to maintain appropriate security standards and to use your data only for the purposes specified by hoki777.

7.2 Regulatory and Legal Disclosure

We may disclose Personal Data to government authorities, regulators, law enforcement agencies, or courts where we are legally required or compelled to do so — including in connection with AML investigations, court orders, or lawful requests from Malaysian regulatory bodies.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of hoki777's business, your Personal Data may be transferred to the relevant successor entity. You will be notified in advance of any such transfer and of any material changes to how your data is handled as a result.

7.4 Consent-Based Disclosure

We may share your Personal Data with other parties where you have provided your explicit prior consent for such sharing.

8. Data Retention

hoki777 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention standards are set out below:

• Account Data: Retained for the duration of your account relationship with hoki777 and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the transaction date, in compliance with financial record-keeping obligations.
• Communication Records: Support correspondence and live chat transcripts are retained for a minimum of two (2) years.
• Technical and Usage Data: Retained for a maximum of twelve (12) months, after which aggregated and anonymised analytics data may be retained indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised in accordance with our internal data disposal procedures.

9. Data Security

hoki777 implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the Platform.
• Encrypted storage of sensitive data, including identity document scans and payment instrument details, on secured servers with strict access controls.
• Multi-factor authentication (MFA) requirements for all internal administrative access to systems handling Personal Data.
• Regular penetration testing, vulnerability assessments, and security audits conducted by independent specialists.
• Strict role-based access controls limiting employee access to Personal Data to those with a legitimate operational need.
• Comprehensive incident response procedures to identify, contain, and remediate any data security incidents promptly.

10. Cookies & Tracking Technologies

hoki777 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytical data to improve our services.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function correctly — including session management, login authentication, and security tokens. These cannot be disabled without affecting core Platform functionality.
• Analytics Cookies: Used to collect anonymised usage statistics — such as pages visited, time spent, and navigation paths — to help us understand how users interact with the Platform and to identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences — such as language selection and display options — between sessions.
• Security Cookies: Used for fraud detection and account security purposes, including device fingerprinting and anomaly detection.

10.2 Managing Cookies

You may configure your browser to refuse or delete cookies. Please note that disabling essential cookies will impair the functionality of the Platform, and you may be unable to log in, deposit, or access certain features. For information on managing cookies in your specific browser, please refer to your browser's help documentation.

hoki777 does not use advertising cookies or share cookie data with third-party advertising networks.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by hoki777. Requests to exercise these rights should be submitted to our support team as described in Section 16.